Geek TV Cable - Refund and Return Policy

1. General Policy Statement:

At Geek TV Cable, we are committed to providing high-quality internet and TV cable services to our valued customers. We understand that circumstances may arise where you may need to request a refund or return. This Refund and Return Policy outlines the guidelines and procedures to ensure a fair and transparent process for all refund and return requests.

2. Refund Policy:

2.1. Service Payments:

All payments made for internet and TV cable services are non-refundable, except in specific cases as mentioned below.

2.2. Payment Errors:

In the event of a payment error resulting in overcharging or incorrect billing, please contact our customer support within 30 days of the transaction. Once verified, we will promptly process a refund for the excess amount.

2.3. Service Disruptions:

In rare instances where our services are severely disrupted due to technical issues from our end, customers may be eligible for pro-rated refunds. Such requests will be considered on a case-by-case basis, and customers should contact our customer support to initiate the process.

2.4. Unavailability of Services:

If, for any reason, we are unable to deliver the promised services to a customer after payment, we will issue a full refund promptly.

3. Return Policy:

3.1. Equipment Returns:

For equipment purchases made directly from Geek TV Cable, customers may be eligible for a return and refund within 30 days from the date of purchase.

Returned equipment must be in its original condition and packaging, along with all included accessories.

The customer is responsible for return shipping costs unless the return is due to a defective product.

3.2. Refunds for Returned Equipment:

Once the returned equipment is received and inspected, we will process the refund to the original payment method within a reasonable timeframe.

 

4. Exclusions:

4.1. Third-Party Purchases:

Geek TV Cable is not responsible for refunds or returns related to third-party products or services, even if they are purchased through our platform. Customers should refer to the respective third-party’s refund and return policies.

 

5. How to Request a Refund or Return:

Customers who wish to request a refund or return must follow these steps:

5.1. Contact Customer Support:

To initiate a refund or return request, customers should contact Geek TV Cable’s customer support through phone, email, or the live chat feature on our website.

Provide relevant transaction details and the reason for the request.

5.2. Verification:

Our customer support team will review the request and verify eligibility based on the applicable policy.

5.3. Processing:

Once the request is approved, we will process the refund or return within a reasonable timeframe.

6. Customer Support Contact Information:

For any questions, concerns, or refund/return requests, customers can contact Geek TV Cable’s customer support via phone, email, or the live chat feature on our website.

7. Policy Updates:

This Refund and Return Policy may be updated from time to time to reflect changes in our services or to comply with relevant regulations. Any modifications will be effective immediately upon posting on our website.

This Refund and Return Policy may be updated from time to time to reflect changes in our services or to comply with relevant regulations. Any modifications will be effective immediately upon posting on our website.

At Geek TV Cable, we value your satisfaction and strive to provide exceptional service. We are committed to handling refund and return requests with integrity and efficiency, ensuring that you have a positive experience with our company.